Privacy Policy

Effective Date: 01/01/2025

At Wholehearted Journey Counseling (WHJ), your privacy and trust are essential. This Privacy Policy explains how we collect, use, and protect your personal information through our website and services, particularly in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

When you visit www.mywhj.com, we may collect two types of information:

a) Personal Information You Provide

This may include:

  • Your name, email address, and phone number (if you complete our contact form or request services).

  • Any messages you send us via the website.

Please note: We ask that you avoid submitting any detailed medical or mental health information through our general contact forms.

b) Automatically Collected Information

We may collect usage data through cookies or analytics tools, such as:

  • Browser type, device, IP address

  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries or requests

  • Offer appointment scheduling via our client portal on SimplePractice

  • Improve the usability and experience of our website

We do not sell or rent your personal information to third parties.

3. HIPAA Compliance & Protected Health Information (PHI)

If you become a client, any personal health information you share (PHI) is protected under HIPAA. WHJ complies fully with HIPAA requirements for the privacy, security, and confidentiality of your health data.

All scheduling, forms, documentation, and communication related to your care are handled securely through our HIPAA-compliant platform, SimplePractice.

Note: Our website is not intended to collect or store PHI. Any clinical or sensitive information should be submitted only through our secure client portal.

4. Third-Party Services

WHJ uses the following secure third-party services:

  • SimplePractice – for scheduling, telehealth sessions, clinical records, and secure messaging

  • Google Analytics – to better understand website traffic (no personal or clinical data is shared)

These services may use cookies and tracking technologies. You can opt out of cookies by adjusting your browser settings.

5. Your Privacy Rights

You have the right to:

  • Request access to your personal information

  • Correct or update your data

  • Withdraw consent for future communications

  • Request that we delete any personal information we have (to the extent permitted by law)

To make a request, email us at Deirdre@mywhj.com or use the secure messaging feature in your SimplePractice client portal (if applicable).

6. Data Security

We implement physical, electronic, and administrative safeguards to protect your information. However, no online method is 100% secure. For this reason, we recommend using our secure portal for any sensitive or health-related communications.

7. Updates to This Policy

This Privacy Policy may be updated as needed. Any changes will be posted on this page with a new effective date. We encourage you to check back periodically.

Questions?

If you have any questions or concerns about this policy or how your information is handled, please contact us at:

📧 Deirdre@mywhj.com
📞 303-359-2210

Thank you for trusting Wholehearted Journey Counseling, LLC.